( It just seems like the budget line comes first above everything.. I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. ( The BBC is not responsible for the content of external sites. uKIJ( (C %Z %( _(4 PR@%PK ( Many established taxi drivers say the Deregulation Act 2015 is threatening their livelihoods and claim a change in the application process is "risking customer safety". Weve helped millions of people find a resolution. ( His contribution to the debate is welcomed as much as anybody's.". This request has been closed to new correspondence. City of Wolverhampton Council takes taxi licensing seriously. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. You may change your settings at any time or accept the default settings. Did this woman die because her genitals were cut? Resolver can help you send your complaints to Wolverhampton City Council. It is examining a range of proposals, including making taxi and private hire. Freedom of Information Act 2000 Every council in England would be told to carry out checks on all applicants. [1][Wolverhampton City Council request email] endstream At the end of the training programme, there is a written assessment. (Q@QH( Read about our approach to external linking. Council cannot accept responsibility for any loss or damage arising from )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( She then more than doubled the price for the uninsured journey. City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. Thank you for your request for information that was received on6 November This request has been closed to new correspondence. Magistrates dismissed Sahrish Rahat Ayubs appeal against Wolverhampton Councils decision to revoke her private hire driver licence. to complain to the Information Commissioner's Office. It prompted licensing bosses at Wolverhampton Council to streamline its application process and slash the prices of licences leading to a dramatic increase in applications. These guidelines have been consulted on with the industry, police, courts and all other councils. This email has been scanned for all viruses and all reasonable precautions Where there is information on the applicants DBS certificate, this is considered in accordance with the Councils Guidelines. The customer was charged 15 for a trip to Russells Hall Hospital from her home in Dudley, which is typically priced at 7. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? City of Wolverhampton Council said it prioritised local taxi driver applications. 5 0 obj ( privacy legislation. Public safety is paramount and we are constantly working to improve our processes to protect people. u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h Learn more about Resolver Pro and how to claim your business. We take passengers safety and wellbeing seriously. 2 0 obj Governance (PE QE Q@ EPEPEPEPQGE Q J( ( Email:licensing@sstaffs.gov.ukTelephone: (01902) 696000, Sign up to receive news and updates from South Staffordshire Council. This condition empowers officers in other areas and where drivers are breaking the law then other licensing authorities can and do prosecute them. Fears have been raised drivers are "shopping around" to find the easiest way to obtain a licence. In the last financial year, the city registered an extra 7,428 drivers, taking the total with a Wolverhampton licence to 26,745. % A site to help anyone submit a Freedom of Information request. ( L thompson made this Freedom of Information request to Wolverhampton City Council is a registered charity in England and Wales (1076346) UIE( E-#RQE fQGARPE(EZ())ZNhPKE z 5/4> !P EPER ( ) QE QE QE QE QE QE QE QE QEQE QIP% ((jGIKGz )(J(( _Z)(Z()h)h (((((( ( LEPEPEPEPEPEPEPEPEPEPE RE They will investigate your complaint and respond to you direct. . If you are not the intended recipient, an addressing or transmission error This may only be completed by a General Medical Council (GMC) registered practitioner. The request was refused by Wolverhampton City Council. The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. Concerns have also been raised over passenger safety. We will inform youif this is Your donations keep this site and others like it running. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You can be certain that youre talking to the right person at the right time. Donate and support our work. Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. <> This training is only available in English and covers the following: This syllabus is regularly reviewed, including with the Local Authority Designated Officer (LADO) and Partnership Strategic Exploitation Co-ordinator. Where there are concerns about applicants suspected of involvement in historic child sex exploitation investigations, further vetting is undertaken by the National Crime Agency (NCA). ( Wolverhampton Council 2000andwe aim to senda response by4 December 2019. The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). ( is a registered charity in England and Wales (1076346) Navdeep Nijjar Subscribe to our newsletter to get the day's top stories sent directly to you. Members of the council's regulatory committee are set to discuss the matter on Wednesday. ofWolverhampton Council . ( Just raise a case and leave feedback after. The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. `!DR Dear Wolverhampton City Council, Please provide number of complaints received by council in relation to uber taxis from 2015-2019 . Are you the owner of any commercial copyright on this page? Wolverhampton Council handed out a record 15,000 private hire licences last year raking in nearly 3.7 million in fees. Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Any views expressed in this email are those of the individual sender, ( The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. We provide commercial CCTV may also be fitted to cars, with an encrypted system so footage could only be accessed if a crime was reported. Please notify The BBC is not responsible for the content of external sites. Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. Taxi complaints Wolverhampton City Council. It's quick, easy and (best of all) it's free. ( ]k w79`Yu-i%r!H106 43@QX-Wq/ The report noted there had been a decline in the number of private hire drivers nationally since 2020, possibly, it said, because drivers had left the industry after seeing a loss of trade during the Covid-19 pandemic. ( 9 0 obj Run by Volunteers and powered by Alaveteli. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. the use of this email or attachments. Contact details. Wolverhampton has registered about a third of England's taxi drivers and is inundated with applications, according to a report. ( disseminate the information contained within this e-mail. The BBC is not responsible for the content of external sites. and if anyexemptionsapplyto some or all ofthe information then we The service also undergoes audit each year. 8 0 obj (JaIKE9R@J_sMjJ ZJU%0 Use Resolver to make a complaint. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 In Wolverhampton itself, there were four allegations of CSE and four serious sexual allegations. Council's taxi licensing change aims to save money. Predators can use relaxed rules to become taxi drivers and gain access to vulnerable passengers, a victim's charity said. Theres no jargon in our rights guides. Wolverhampton licensing bosses have insisted they informed relevant authorities when serious reports of crimes were made, but several councils have told the BBC they were unaware of the allegations. "There have been several consultations about the private hire trade and he appears to be playing catch up. 2023 BBC. Council cannot accept responsibility for any loss or damage arising from Enquiries are made with those authorities and any previous complaints considered with the Councils Guidelines. ( ( <> Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. ( Simple! Most populous nation: Should India rejoice or panic? mySociety It should be noted that there is no provision in legislation to refuse to consider an application from an individual who lives outside of Wolverhampton. If you need to make a complaint about a driver or a vehicle, please visit thecomplaints page. endobj It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. Contact us if you think it should be reopened. Best and worst companies at resolving issues. SocietyWorks Ltd except where the sender specifically states these to be the views P(j _JZm(AI OJ)i(QEZJZ %zQ@-% QI@PIKE %Q@ QKE %Q@Q@IE QE Rw(A((((((((((((EPEPER9(4sKI !PEPIKE %- QE Q@(AEP ( ( ( ( ( J ( QZ((G4 !h % QE @sG4 QKI@4sG=> GKu H( EJ)i(RQ@Q@y KE( ()(C The vehicle proprietor must be registered with the Information Commissioner's SocietyWorks Ltd ( stream Customer Engagement Officer The BBC is not responsible for the content of external sites. The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. request. ( Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . Most populous nation: Should India rejoice or panic? If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. To pay your Parking and Bus Lane Penalty Charge Notices online you will need: your Parking and Bus Lane Penalty Charge Notices reference number your debit or credit card details Account details. Putting things right Complaints process Other options Explore in 3D: The dazzling crown that makes a king. A total of 170 taxis were inspected by our dedicated Roads Policing Unit, in line with COVID and road safety regulations. (05798215). has misdirected this e-mail; you must not use, disclose, copy, print or Resolver is a totally free service that you can use to complain effectively. ( If you are not the intended recipient, an addressing or transmission error His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. Mr Ashford welcomed news of the government's proposals for tougher legislation. "They will know for example, that the children live together in residential care homes and become friendly with them, and quite easily take advantage of a particular vulnerability by being approachable by offering a sense of fulfilment to that child by offering things that are perceived to be quite adult or responsible such as alcohol, drugs and gifts, and begin grooming them that way before abusing them.". A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. endobj It is only after these checks have been satisfied that an applicant can become a licensed driver. 2019aboutTaxi complaints The authoritys total income from private hire and Hackney Carriage licensing was 157,482. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/StructParents 0>> disseminate the information contained within this e-mail. Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". the use of this email or attachments. Ebrahim Suleman, former chairman of West Midlands Private Hire Drivers Association, said "99.9% of drivers" were honest and hard working but a minority used loopholes to get a licence. Are you the owner of any commercial copyright on this page? We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Further information about the vehicles and drivers licensed for South Staffordshire are available on ourInformation for Passengers page. Wolverhampton Council launched The Additional Restriction Grant - Taxi and Private Hire Grant Scheme to help drivers across the city. The secret mine that hid the Nazis' stolen treasure. The report made furthest from the West Midlands city came from a complainant more than 150 miles away. ( Before April 2015, there. Visible links The Council has never refused a request from a licensing authority for a compliance operation in their area. Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request The secret mine that hid the Nazis' stolen treasure. ( ( (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE ( Wolverhampton Council currently operates a Get Home Safe campaign which seeks to make sure the public are aware of the differences between hiring hackney carriages and private hire vehicles. It showed that in 2019 a total of 11,461 applications to Wolverhampton Council came from drivers based in Birmingham, while there were 2,457 from Manchester, 1,926 from Coventry, 1,279 from Leicester, 1,102 from Nottingham and 432 from Telford. ( 1 0 obj u&?JC The topic of taxi safety comes after the case of "black cab rapist" John Worboys, who police believe may have carried out more than 100 rapes and sexual assaults on women he picked up in London between 2002 and 2008. ( Help us protect your right to hold public authorities to account. The vehicle is then checked in person by our trained vehicle inspectors. (h-! (%P P0PH(h@ vZ( (( ( When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. ?$;@>~T&qM+lT?zgi-]rlR%I*ndshgU / Where new information is found, their licence is reviewed. Instead, theyre full of the info you need to get things sorted. Thank you for your request for information received on6 November (%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( If you need to make a complaint about a driver or a vehicle, . All rights reserved. ^PER`QE and a limited company (03277032). ( City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. JFIF ` ` C Wolverhampton Council To apply/renew your driver or vehicle licence follow the links below. Subscribe to one or all notification sources from this one place. ago "At the moment, some drivers can take advantage of a loophole where they can apply to get a licence in an authority that has less stringent assessments and ply their trade in an area which does. JZ(99(J ( ( ( ( ( ( ( ( ( ( ((EPEPER(96 This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. "We would like to see a return of standards so that public safety is not put at risk.". (05798215). ( The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. As of the middle of last month, there were 2,634 applications in the queue, with 1,924 processed but awaiting more information from the applicant. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. 7 0 obj (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! C " WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. 2023 Resolver Consumer Online Limited. Once a driver is granted, we continue to monitor them. list by name and contact details of private hire vehicle operators licensed to/by Wolverhampton council 2020 In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Police were informed in all cases, it said. DearL Thompson Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. It will see eligible drivers receive a one-off payment of. mySociety This email has been scanned for all viruses and all reasonable precautions Our reference: 1386425, Response all information to be supplied.pdf, 96K Help us protect your right to hold public authorities to account. Yours faithfully endobj 2019. Then like us on Facebook and follow us on Twitter. In 2018-19 Birmingham Council issued 1,768 private hire licences, down 11 per cent on the previous year. In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". J((h Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. On April 29, 2020, council officers received a. . The guidelines have been benchmarked against the Institute of Licensings Guidance and the Governments Statutory Standards and in both documents cases, the Councils rehabilitation periods are longer. This email contains proprietary confidential information some or all of Current guidelines allow councils to set their own driver standards, including whether to make the checks. The authority said it dealt with complaints robustly, with all safeguarding issues dealt with within a day "regardless of where the driver is in the country". Applicants are also required to disclose any previous licensing history. ( ( Yours faithfully requested for any other reason together with the reason(s) why and details 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? We use the DBS Update Service to check drivers DBS certificates every day of the week. TheFreedom of Information Act 2000may restrict the release of some or stream Z( sEPEaZ5 )VJZHiZ)Qj4 va@b privacy legislation. Governance On April 29, 2020, council officers received a complaint that Ayub, aged 25, had picked up a passenger who had not pre-booked, which is a requirement of both her private hire licence and car insurance policy. "The first thing to say is that the majority of taxi drivers out there are working hard to make a living and are trained to actually help vulnerable people," said Phil Ashford, from the National Working Group (NWG) for tackling child sexual exploitation. However, if you'd rather complain directly, you can use the above address to contact Wolverhampton City Council. (Q@%- QI@EP'4s@. Before becoming a driver,. "What is really important is that we make sure we bring the taxi drivers in on this. Resolver is free. ( endobj [1][Wolverhampton City Council request email] )(((h(QE We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy.

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